Order FAQs
Can I amend my order?
We may not always be able to amend an order once it has been placed, but please contact us and we will do our best to help.
Has my order been dispatched yet?
Last order date for despatch before Christmas is 12pm on 18th December.
(Whilst delivery is dependent on a third party courier service and so can’t cannot be guaranteed, most orders placed by 12pm on the 18th December are expected to arrive before Christmas).
Orders placed after 12pm on 18th December will be shipped from the 2nd January 2026.
Orders are processed by our team Monday to Friday, excluding weekends and bank
holidays. Orders received after 12.30pm will be processed the next working day.