Help Center

Orders placed before 12pm Monday-Friday will be dispatched the same day. Orders received after 12pm will be dispatched the following day. Orders placed on a weekend will not be dispatched until the following Monday. You will receive an email notification from us once your order has been dispatched.

All orders with a value of £30 or over will automatically qualify for free shipping. Our courier will aim to have your parcel with you within 3-5 working days (Mainland UK only).  You can select a next day delivery service for an additional cost at checkout but please bear in mind our cut off is 12pm.

If you think you should have received your order by now, but have not, please get in touch with our customer care team at info@skinsense.co.uk

If, after you have placed your order you realise that you need to amend something, we will try our best to assist you. Please contact our customer care team at info@skinsense.co.uk

We always try our best to ensure orders are packed correctly. However if you find that you are missing an item, or something is wrong we want to make it right for you. Please contact our customer care team at info@skinsense.co.uk